If you are not happy with your purchase, we are here to help. We simply request that you complete the return form (Available Via This Link).
Audubon Fulfillment c/o Entertainment Retail Enterprises, LLC will gladly exchange, credit or refund the purchase directly from store.audubon.org if returned within 30 days of the shipping date, unless otherwise stated herein.
Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn.
Special Products and Exceptions
Merchandise purchased between November 7th and December 18th will be accepted for return through January 18th. Merchandise purchased after December 18th is subject to the terms stated above.
Personalized, Customized, Create Your Own or Special Order merchandise, merchandise marked "As Is", "All Sales Final" or "No refunds, exchanges or returns" or similar language, Gift Wrap and Shipping/Handling Fees may not be returned or exchanged.
DVD, Video, Audio, and Software merchandise (excluding Special Order DVDs) must be returned in the original, unopened packaging and be accompanied by the original sales receipt. Damaged or defective DVD, Video, Audio, and Software merchandise may only be exchanged for the same merchandise and title (if still available.)
Our goal is your complete satisfaction.
To recap, here are the steps:
- Complete the Online Form (Click Here)
- Include your original Order Confirmation
- Track your shipment
Ensure the return label is securely attached to the outside of the package. If reusing the original packaging, please ensure no other addresses are visible. You can return using any parcel service, although we recommend a service that provides a tracking service.
Please ensure that you obtain proof of postage and retain it until you are refunded. If products are lost in transit, unfortunately, we cannot be responsible for the cost.
Please enclose the original order details and original receipt with the product and package securely.
All refunds will be issued to the original method of payment and in the original currency of purchase. Refunds will be processed as soon as possible after the returned item is inspected and approved for return.
We request that all items are in original packaging with all tags attached and accompanied by the original receipt.
All returns and exchanges should be sent to:
c/o Entertainment Retail Enterprises, LLC
2840 W Orange Ave,
Apopka, FL 32703
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com
Consent and Disclosure
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You can manually disable cookies at any time – check your browser’s ‘Help’ to find out how. This will not affect your ability to view the site.
- To allow parts of our website to operate for you.
- To operate our content management system.
- To operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our website. To enhance security on our contact form.
To collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
To store your personal information so that you do not have to provide it afresh when you visit the site next time. We do use Remarketing to advertise online. Third party vendors, including Google, show Audubon ads on sites across the Internet. Audubon and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to this website. Rest assured that there is no private information shared with Google or any third party during the remarketing process.
Social Media Engagement Policy
ENDORSEMENTS & SOCIAL MEDIA ENGAGEMENT POLICY (“POLICY”)
If you are a “fan,” “follower” of or otherwise voluntarily engage with Audubon or any of its affiliated brands (“we” or “Audubon”) by emailing, posting, uploading or otherwise submitting photographs, graphics, videos, messages, comments or other material (collectively referred to herein as “Post(s)”) on any Audubon page, profile, or feed (collectively referred to herein as “Page”) of any social media platform (“Platform”) (e.g. Facebook, Twitter, Instagram, Pinterest, SnapChat, YouTube, Wanelo, We Heart It, et al.), or making any personal statement through a Post or otherwise in any media/medium which endorses Audubon products or services (“Endorsement”), this Policy applies to you. If you do not comply with this Policy at any time, Audubon reserves the right to restrict your use of or access as to Audubon's Pages at its sole discretion without prior notice, in addition to any other legal or contractual remedies that may be available. For the purpose of this Policy, anyone who engages in any manner with any Audubon Page is a “User”.
USER GENERATED CONTENT
USER GENERATED CONTENT
If you tag your Post with one of our promoted hashtags (e.g., #AFStyle), you agree to the following: You consent and grant to Audubon the irrevocable, non-exclusive, transferable, sub-licensable, royalty-free, worldwide right (but not the obligation), to (1) use, copy, perform, reproduce, edit, modify, display, broadcast, distribute, prepare derivative works of (or incorporate into other works), and otherwise exploit the Post (or any portion thereof) in any form, manner or media now or hereafter known including but not limited to posting or reposting the Post across Audubon's digital properties (e.g., on Audubon's branded websites and social media pages) and using the Post for commercial purposes including marketing, advertising, and publicity and (2) use your name, image, likeness, and username/ handle in connection with, or to reference the fact of, your Post to the extent you include such information in your Post. You understand and agree that you will not have any right to inspect or approve Audubon's use of the Post, the Post will not be returned to you, and you will not be paid or otherwise compensated for Audubon's use of your Post. Aside from the rights specifically granted herein, you retain ownership of all rights to your Post.
You represent and warrant that (1) your Post is your original creation for which you own and/or control all rights, (2) your Post does not violate any laws or infringe the intellectual property, privacy or publicity rights or any other legal or moral rights of any third party, (3) your Post will not contain obscene, indecent, or harassing material or feature nudity or drug/alcohol use, (4) you have obtained the express permission of each identifiable person appearing in your Post to be included and displayed in the Post as provided herein, and (5) you have the full power and authority to grant the rights contemplated herein.
You understand and acknowledge that your Post may be open to public commentary that is not under the Audubon's direct control and does not necessarily reflect the views of Audubon. While Audubon may curate Posts, Audubon does not warrant their content or accuracy. You understand that you may be exposed to other Posts that you find offensive, indecent or otherwise objectionable. You understand and acknowledge that pursuant to Section 230 of the federal Communications Decency Act, providers of interactive computer services shall not be treated as the publisher or speaker of any information provided by another information content provider. Posts may be removed by Audubon at any time and for any reason.
The rights to Audubon's information may be protected by patent, copyright, trademark, trade secrets or other proprietary rights owned by a third party other than Audubon. Additionally, certain content displayed and contained within Audubon Pages is the original authorship of Audubon and is owned exclusively by Audubon. By being a User of or Posting on any of Audubon's Pages, you acknowledge that you may not modify, publish, transmit, display, copy, participate in the transfer or sale, create derivative works, or in any way exploit any of the content found, whether owned by Audubon or a third party, other than as provided herein.
You may request removal of any of your User-Generated Content by sending a removal request email to email@example.com. Your email must include a link to the URL of the page on which your User-Generated Content is posted or a description of the page on which it is posted.
Audubon respects the intellectual property rights of others and expects Users to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement you may notify our designated copyright agent at firstname.lastname@example.org. Please make sure to include the following information with your notification:
- identification of the material that is claimed to be infringing and information reasonably sufficient to permit Audubon to locate the material including a link to or URL for the material;
- identification of the copyrighted work or a representative list of the works claimed to have been infringed;
- an electronic or physical signature of the person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
- your name, address, telephone number, and email address, so that we may contact you if necessary;
- a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Audubon is committed to complying with laws and regulations requiring clear and accurate advertising messages, Endorsements and testimonials when communicating with the public, including the disclosure of all material connections between an Audubon marketing promotion using any Page and a User’s participation in that promotion. This Policy is intended to provide guidelines essential to ensuring compliance with those laws and regulations. Therefore, this Policy applies to all Audubon employees, independent contractors, agents (including anyone speaking, writing, blogging, posting on any Platform, or otherwise generally endorsing Audubon products or services), and any other individual or entity engaged in promotional endorsement activities on behalf of Audubon, whether they are engaged by Audubon directly or through an agency, representative of an agency, subsidiary or franchise (collectively referred to herein as “Endorsers”). This Policy applies irrespective of the forum in which the Endorsement or testimonial is being made, written or verbal, including, but not limited to, television commercials, print advertisements, websites, blogs, mobile applications, Platforms in general or any other form of media which may be used to advertise.
Endorsers are responsible for their opinions, comments, and content made in Posts and may be held personally liable for any commentary deemed to be defamatory, libelous, obscene, or an infringement on the proprietary rights of Audubon or any third party; therefore Endorsers should be mindful of this potential liability when disseminating opinions, comments, and content through Posts. In addition, Endorsers should at all times be aware that Posts may remain public or may be archived so that such Posts may be stored and retrievable, indefinitely. With respect to statements or other claims made in advertising messages or promotional communications about Audubon and/or its products or services, Endorsers must adhere to the following general standards and disclosure requirements:
1. General Standards
Endorsers may only make statements that reflect their honest opinions, finding, beliefs or experiences. Endorsers may not make statements about experiences with a product not personally used, examined or evaluated.
Endorsements by organizations must reflect the collective judgment of the organization. Endorsers may not make deceptive, misleading or untruthful claims about Audubon's products or services.
Endorsers may not make any claims about Audubon's products or services that are not substantiated.
Endorsers may not engage in any communication that is defamatory or infringes upon the intellectual property or privacy and publicity rights of others.
Endorsers may not use any intellectual property of Audubon in their Endorsement without the prior written consent of Audubon in each instance, and such use must be in accordance with the specific guidelines provided by Audubon.
Endorsers may not make any comments or Posts that in any way promotes unsafe or dangerous activities.
Endorsers may not make any comments or Posts that violate local, state or federal law. Endorsers that are also employees of Audubon must adhere to all employee guidelines found in the employee handbook, specifically including the “Social Media & Networking” section.
Endorsers may have access to or directly or indirectly be exposed to information of a proprietary and confidential nature about Audubon (including without limitation its business operations and activities, strategic plans and financial information). Endorsers shall keep confidential and not disclose any such information.
2. Disclosure Requirements
Endorsers must clearly and conspicuously disclose any “material connections” to Audubon in all advertising, promotional and Endorsement related communications concerning Audubon and/or its products or services.
A “material connection” is one that is not reasonably expected by the audience or not readily apparent from the context of the communication that may affect the weight or credibility a reasonable consumer would give to the communications or messages made by the Endorser.
Such connections may be found in the form of:
- Receiving consideration (i.e. monetary compensation, including fees or commissions; gift cards; event access; prizes; free or discounted products or services) provided by Audubon (or any of its agents acting on its behalf) to the Endorser;
- A relationship between Audubon and the Endorser (such as employment or contractual relationships); or
- Potential consideration gained through a promotion, contest, or sweepstakes for which participation is conditioned upon an Endorsement.
Some examples of adequate material connection disclosures may be as follows:
- I received from Audubon as a gift;
- [Thanks to][Courtesy of] Audubon, I was given ;
- Audubon sent me to try;
- This post is a paid advertisement for Audubon;
- I am an employee of Audubon; or Tagging an Endorsement on any Platform with a hashtag that discloses the material connection of the Endorsement to Audubon or a specific promotion or contest; possible acceptable examples may include #Ad, #AdubonlSponsored, #AdubonContest, etc.
The above are only examples of disclosures which may be adequate. Variations of those examples may also be adequate depending on the context. The key is to disclose that there is a relationship between Audubon and the Endorser which a reasonable consumer reading the Endorsement may not have realized (e.g. an employment relationship, a paid advertiser relationship, or related to a promotion or contest advertised by Audubon).
Disclosures need to be made in a clear and conspicuous manner. This generally means the disclosure should occur in close proximity to where the Endorsement was made and in a similar size, font, and color. Endorsers who post their own opinions, comments, content or recommendations about Audubon, and/or its products or services, must disclose that their views do not necessarily represent those of Audubon. POSTING GUIDELINES
Failure to comply with the following Guidelines will cause a Post to be rejected and pulled from Audubon's Pages and may result in immediate disqualification from being a User of Audubon's Pages:
Personal Attacks: Disrespecting, insulting or personally attacking other Users or Posts will not be permitted. Behavior and comments that may result in others feeling threatened or specifically targeted or abused will not be permitted.
Discrimination: Discrimination or prejudice based upon race, color, religion, creed, sex, sexual orientation, national origin, age, disability, veteran status, and any other protected status, will not be tolerated. Any prejudicial statements, behaviors, comments or remarks will cause the Post to be immediately disqualified and removed.
Pornographic Material: Pornographic material and/or references to it are not permitted in Posts and Posts containing such will be removed.
Violence: Any Post or statement inciting or directly referring to violence, past violence or the threat of violence is prohibited and will be removed.
Hatred: Constructive debate is permitted, but hatred towards any User or specific categories of Users will not be tolerated.
Libelous Statements: Libel of any kind is not permitted. Libel is a statement or comment about a person or organization that cannot be proved to be true and may be considered damaging to their reputation and/or interests.
SPAM: Any Post or statement that disrupts the normal flow of chat is not permitted. Examples: garbled or nonsense sentences, duplication of words and numbers. Users may not use the community in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise). Also, Posting under multiple nicknames are not allowed.
Slang or References to Upsetting/Distressing Subjects: Slang referring to upsetting or distressing subjects, in Audubon's sole discretion, will not be permitted and will be immediately removed. Such references include drug use, sexual acts of an indecent nature (and anything considered to be explicitly sexual in nature), references to religion, political beliefs or anything deemed to distress Users or the parents or guardians of Users or anything deemed to be socially unacceptable.
Criminal or Immoral Activity: Any mention of or reference to the criminal or immoral activity will not be permitted, including drugs, prostitution, fraud, stalking, extortion and terrorism.
Unauthorized Content: The content you submit to Audubon Pages will not contain any trademarked or copyrighted material or material that is subject to other third party proprietary rights, unless you have permission from the owner of such material or you are otherwise licensed to Post the material and to grant Audubon all relevant licenses and permissions to use the material as contemplated herein.
Associates who violate any portion of this Policy will be disciplined, up to and including termination.
Audubon reserves the right to change, alter or modify this Policy at any time without prior notice. If you do not fully agree to this Policy, then do not submit any Posts or Endorsements.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
What Are Your Security Measures?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
What Do We Do With Your Information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
What Is Your Store Host?
Our store is hosted on WPEngine. They provide us with the online e-commerce platform that allows us to sell our products and services to you. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may email us at email@example.com