How to place an order on the site?
For any order made on our site https://store.audubon.org/, just put items in your cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the various steps of the ordering process (basket, address, delivery, payment). By validating your order you validate and accept the General Conditions of Sale of our site.
How to follow your orders?
In the space of your account, click on the heading "Your orders". You can access the list of your orders and their status. The tracking link will be sent by email as soon as the order is shipped.
What are the delivery times?
Delivery times are between 6 and 10 working days.
What are the delivery costs?
The products are delivered based on flat charges
What if I am absent on the day the delivery is scheduled?
In case of absence, the postman puts the parcel or a notice in your mailbox so that you can pick it up at your post office.
What are the delivery methods?
The Customer can choose from the following delivery methods:
- Post office
Is my payment secure?
Thanks to our partners Stripe (3D secure) and Paypal all purchases are secure.
What are the means of payment?
You can pay for your order by :
- Bank Card (VISA, Master Card, American Express and Discover) via Stripe.
- Paypal (by credit card or Paypal account)
I can not find an answer to my question, how can I contact customer service?
You can contact us :
- by telephone: 800 956-8774
- by mail: firstname.lastname@example.org
EXCHANGE AND RETURN
How do I return or exchange my item?
Please read our return policy